Skip to main content
Registered NDIS provider

Our Supports

Our Supports

Find your next step with Bright Heart Co. Explore 13 person-centred support pathways, advice for participants, families and referrers, the support journey, funding and how to get started.

SUPPORT FINDER

Explore our supports for your week

Explore NDIS disability support services in Brisbane with Bright Heart Co. Our supports are grouped around everyday living, independence and community participation. Choose a pathway and ask our team about suitability, funding and availability.

Our supports — a person preparing food at home with a support worker

EVERYDAY SUPPORT

At home

Everyday life, your way. Support to build practical skills and confidence.

☀

PERSONAL ACTIVITIES

Personal activities

Support with personal routines at home and in the community.

⌂

DOMESTIC TASKS

Household tasks

Practical help with cleaning, laundry and home maintenance.

✧

DAILY LIVING AND SHARED LIVING

Daily tasks and shared living

Help with everyday life and living arrangements.

◇

ACCOMMODATION AND TENANCY

Accommodation and tenancy

Support with finding, settling into and maintaining a home.

↗

SKILLS FOR EVERYDAY LIFE

Life skills

Build practical, budgeting and social skills for more independence.

A support worker and young woman making lunch together

BUILDING CONFIDENCE

Independence

Practical and ongoing support to live the life you choose.

⌁

ACCOMMODATE CHANGES, TRANSITIONS

Support at times of change

Guidance through important transitions and other life changes.

A participant and support worker walking outdoors together

YOUR INTERESTS, YOUR PLACE

Community

More connection. More possibilities. Your interests. Your place.

✦

SKILLS FOR WORK AND EMPLOYMENT

Work and employment

Support to prepare for, find and keep work.

♧

SOCIAL AND COMMUNITY LIFE

Participating in the community

Local outings and activities that matter to you.

◈

INNOVATIVE COMMUNITY SUPPORT

Innovative community participation

Creative and personalised ways to connect and belong.

♧

SOCIAL CONNECTIONS

Group and centre activities

Shared experiences for connection and personal growth.

♡

SUPPORT AT HOME, HIGHER TIER

Personal activities, higher support needs

Additional assistance geared around your individual needs.

♡

THERAPEUTIC SUPPORTS

Therapeutic supports

Choose supports to help you build capacity and wellbeing.

A support worker talking with a participant in a bright home

PERSON-CENTRED SUPPORT

Health

Support for more complex needs, integrating health and holistic support in your daily life.

♡

SPECIALISED COMMUNITY SUPPORT

Community nursing care

Dependable nursing support, giving people the care they need.

WHO THIS SUPPORT IS FOR

Different people visit this page for different reasons

A woman smiling together with her support worker outdoors

Families and carers

Clear communication and helpful information for families, carers and people you trust.

A participant and support worker discussing a plan at a table

Referrers

A simple pathway to share support needs and connect with the right supports.

OUR SUPPORTS BEGIN

A clear support journey from enquiry to ongoing service

We keep the process simple so participants, families and referrers understand how it happens and how support can be shaped around their needs.

01

Start the conversation

We listen to your goals, needs and preferences and explain support in a way that is clear.

02

Understand the support

We explore options, clarify information and funding to find practical support that best fits.

03

Shape the service

We design support with you, participants, families, carers and services (if needed).

04

Deliver and review

Support begins with clear communication and reviews to make sure it’s working well.

UNDERSTANDING YOUR FUNDING

Check the budget that applies to your support

NDIS plans can include different budgets. These are general categories used to fund the supports you need. Our team can help you plan and find the current funding that applies to your support. Read the official NDIS overview for information about plans and funded supports.

If you are unsure which NDIS budget or support category applies, our team can explain the available options and confirm what we can deliver.

♧

Daily support

Everyday activities, home support, personal care and daily routines.

♧

Community participation

Opportunities to build social connections and take part in meaningful activities.

✧

Equipment and home-related funding

Modified and assistive equipment, home changes and other supports have their own funding categories.

⌂

Confirm the support item

We can check your support item in your plan or chat with your support coordinator about what’s included.

SUPPORT BENEFITS

Support can help make everyday routines easier, strengthen skills and create more opportunities to connect — always planned around your individual goals and choices.

A participant preparing vegetables with support at home

SUPPORT DESIGNED AROUND REAL LIFE

EVERYDAY LIFE, YOUR WAY

The little things can make a big difference

Support should fit your week, not the other way around. These are just a few ways your everyday choices can remain at the centre of what we do.

01

Feel more at ease at home

Support can make personal routines, household tasks and the everyday practicalities of home easier to manage.

02

Be part of your community

Explore activities, friendships and local places that reflect your interests and preferred pace.

03

Work toward your own goals

Develop skills, confidence and independence with support that adjusts as your priorities change.

SUPPORT BUILT ON TRUST

Our supports are shaped by how people are treated

Bright Heart Co’s approach is grounded in respect, careful communication and a commitment to safe, person-centred support.

A support worker supporting a participant outdoors

01

Respect and dignity

We listen to what matters and protect each person’s choices and preferences.

02

Choice and control

Participants direct their support and are involved in decisions that affect them.

03

Clear communication

We explain support in plain language, respond to questions and keep people informed.

04

Safety and review

Safeguarding, feedback and regular review help us improve support over time.

FREQUENTLY ASKED QUESTIONS

Quick answers about our supports

Find clear information about our supports, referrals, funding and more. Select a question to see the answer.

What support does Bright Heart Co provide?

Bright Heart Co offers 13 person-centred support pathways across daily living, accommodation, life skills, employment, community participation, therapeutic supports and nursing care. Our team can explain which services suit your goals, plan and current availability.

How do I make a referral?

Visit our Make a Referral page and share only the information you have permission to provide. We will discuss the participant’s goals, support needs, consent and next steps.

Can family members or carers contact you?

Yes. Families and carers can contact us to ask questions and discuss support arrangements. We respect the participant's privacy, consent and choices.

Can NDIS participants access our supports?

Yes. We work with NDIS participants to explore support options that may fit their goals and circumstances, subject to funding, service suitability and availability.

How do I provide feedback or make a complaint?

Use our Feedback and Complaints page to raise a concern, offer suggestions or make a complaint. We aim to listen respectfully and explain the available options.

A Bright Heart Co support worker smiling

STILL HAVE A QUESTION?

Discuss it with us

A real person from our team will answer. Mon–Fri: 9:00am–5:00pm.

A participant and support worker talking over drinks outdoors

HELP CENTRE

Questions about our supports before getting started?

Use the options below, or explore our frequently asked questions to find the information you need.

READY TO DISCUSS SUPPORT

Start with a respectful conversation about the support needed

Whether you are seeking support for yourself, a family member, a participant or someone you work with, we will listen, explain the options and help you understand the next steps.