Request a Callback
A callback can make it easier to discuss your support questions
Request an NDIS support callback in Brisbane by choosing a convenient contact time and telling us which service or support question you would like to discuss. A small amount of context helps the team prepare, while the conversation itself remains the place to ask questions and decide what you want to do next. Callback requests are reviewed during office hours; the form records a preferred time but does not guarantee an immediate response or emergency contact. Before requesting a callback, you can review our NDIS support options or prepare for your first conversation.
At a glance
- No-obligation first conversation
- Enquiry, referral or callback
- Reply within business hours
Request a callback
Please let us know the best number to call, a preferred time during office hours and what you would like to discuss. We aim to acknowledge your request within one business day and agree a suitable time, subject to availability. For immediate danger, call 000.
Callback request
Callback request
Share only what is needed for a first conversation. You can add more detail later.
- Private first contact
- Trusted interpreter welcome
- No obligation
Please do not attach or enter medical records, identity documents or unrelated personal information in this first-contact form.
Good to know
Your choices, funding and availability
Your choices: Request a Callback
Request a non-urgent call and let us know when and how it is safe to reach you.
Tell the team how you prefer information about your callback request to be explained and whether a chosen supporter should be involved with your consent. Ask what can be arranged before you proceed.
Understand your rights →Scope, funding and availability: Request a Callback
Ask whether your preferred time can be confirmed before the call. The team can explain the callback timing and contact preference in plain language before an arrangement is confirmed.
Ask what happens if your preferred day is later than tomorrow. If it helps you decide, ask for the proposed callback arrangements in writing.
Read Funding & Fees →Our promise
What you can expect
On time
We aim for your preferred time or let you know if that changes.
Focused
We cover the topic you asked about.
Clear follow-up
You know what happens after the call.
Before you start
Before you contact us
Choose the best contact details and a time window that works for you. A callback is simply a conversation, and there is no obligation to start services.
Questions? Call 0433 723 511
Request a Callback: details to start with
You can begin with a brief summary. Start with the best number, safe contact time and what you want to discuss. The team can ask for additional information only when it is relevant to your callback request.
- Check the telephone number you provide
- Suggest a day and time during office hours
- Choose whether voicemail is permitted
- Give a short topic for the call
- Explain any communication or support-person needs
Request a Callback: questions to discuss
Use these as a starting point. You can begin with the main question about your callback request; the remaining details can be worked through with you.
- Can my preferred time be confirmed before the call?
- What if my preferred day is later than tomorrow?
- Can I ask you not to leave a voicemail?
- What should I do if the matter becomes urgent?
Keep exploring
Related guides
Use these links for related information about callback details and what happens next.
Ready when you are
Choose your next step
Request a callback at a time that is easier for you.
Prefer to speak with someone directly?
Arlene OnyejekweDirector · 0433 723 511 Joseph IfeanyiService Manager · 0420 702 574Speak with our team: 0433 723 511. Mon–Fri: 9:00am–5:00pm, excluding public holidays.