Your Rights
NDIS participant rights should remain visible in everyday support
NDIS participant rights include dignity, privacy, choice, consent, accessible communication and safe service delivery. These rights should be visible in everyday support, not only when something goes wrong. This page explains those rights in practical terms and shows the feedback, complaint and external pathways available when a concern is not resolved. Read how to give feedback or make a complaint, including options for independent help.
At a glance
- Information you can understand
- Decision-making support if you want it
- Independent advice and complaint options
Rights in practice
What it can look like
Rights in everyday support
For example, you can ask for a different worker, decide who receives information about you and raise a concern at any time without being treated unfairly. Any necessary support changes should be discussed and explained.
- 1 Choose who supports you
- 2 Decide what is shared
- 3 Speak up safely
Example only. The right arrangement depends on the participant’s goals, circumstances, funding where relevant, suitability, availability and what Bright Heart Co can confirm.
Your choices
Your communication and choices
Ask about the options before agreeing to an arrangement. A participant’s preferences should remain visible throughout planning and review.
Tell the team what makes information easier to understand and what helps you feel comfortable participating in decisions.
Our promise
What you can expect
Choice and control
You make decisions about your support, with help if you want it. Consent should be checked again when circumstances, information sharing or support arrangements change.
Safe to speak up
You will not be treated unfairly for raising an issue. Any necessary support changes should be discussed and explained.
Independent help
Advocates and the NDIS Commission are available to you. You can also involve an advocate or trusted person in conversations with us.
Questions & answers
Frequently asked questions
These answers cover choice, privacy, advocacy, complaints and safety. Contact the team if your own circumstances need a more specific response.
Can I make choices about my support?
Yes. Your choices, consent, dignity, privacy and involvement in decisions should be respected throughout your support.
Can I make a complaint?
Yes. The Feedback & Complaints page provides a dedicated pathway.
What if I have a safety concern?
Use the Report a Concern pathway. For immediate danger or an emergency, call 000.
Can I involve an advocate?
Yes. You can involve a trusted person or advocate if you choose.
Before you start
Before you contact us
You can ask questions, involve a trusted person and raise concerns without being treated unfairly. Independent advocacy and external complaint pathways remain available to you.
Questions? Call 0433 723 511
Your Rights: details to start with
You can begin with a brief summary. Start with the right, choice, privacy issue, complaint or advocacy support you want to exercise. The team can ask for additional information only when it is relevant to your rights.
- Ask for information you can understand
- Choose a supporter for decision-making if you want
- Set privacy and information-sharing preferences
- Raise questions about proposed support changes
- Use independent advocacy or the NDIS Commission
Your Rights: questions to discuss
Use these as a starting point. You can begin with the main question about your rights; the remaining details can be worked through with you.
- Can someone help me understand a decision?
- How do I change permission to share information?
- What happens if I disagree with a support proposal?
- Where can I get independent help?
Keep exploring
Related guides
Use these links for related information about choice, privacy, advocacy, complaints and safety.
Ready when you are
Choose your next step
Use your rights confidently throughout the support relationship.