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Registered NDIS provider

Bright Heart Co · Registered NDIS Provider · Brisbane

Support that starts with you.

Discover personalised NDIS support in Brisbane, shaped around your goals, routines and choices. We help participants and families enjoy everyday life, build independence and strengthen community connections.

Whether you're exploring support for the first time or considering a new provider, we're here to listen, understand your needs and help you take the next step.

Explore Our Supports
Speak with Our Team
  • Registered NDIS provider
  • Brisbane & surrounding communities
  • Your goals, your choices

Registered NDIS provider

Person-centred support

Brisbane & surrounding communities

Personal Activities

Household Tasks

Community Participation

Life Skills

Short Term Respite

Supported Independent Living (SIL)

Transport Assistance

Families & carers

WELCOME TO BRIGHT HEART CO.

Personalised NDIS Support in Brisbane, Shaped Around You.

At Bright Heart Co, we provide personalised NDIS support in Brisbane, shaped around your goals, choices and everyday life. Explore our NDIS supports, discover who we support and learn what to expect. When you're ready, contact us by phone, request a callback or make a referral. As a registered NDIS provider, we put your needs and preferences at the heart of everything we do.

Your first contact

The Bright Heart Co team is here to help

Based in Coopers Plains, Bright Heart Co welcomes a short first conversation about your goals. Call during office hours, ask for a callback or explore the support descriptions below.

Person-centred care Respectful support Community access Daily assistance
Make a referral Explore Our Supports
  • Your goalsWe listen and understand what matters to you.
  • Your choicesYou stay in control of the support you receive.
  • Support designed around youWe help you live a more independent and fulfilling life.

Speak with a member of our team today Mon–Fri: 9:00am–5:00pm · Request a callback →

0433 723 511

How we can help

NDIS support in Brisbane for a brighter everyday life

Explore personalised NDIS support in Brisbane, shaped around your goals, daily routines and choices. Find practical help at home and in your community.

View our supports.
Bright Heart Co NDIS support in Brisbane — a participant and support worker preparing food at home
At home

Household Tasks

Practical support with cleaning, laundry, meal preparation, and everyday household routines, tailored to your needs and preferences.

Explore Household Tasks
A participant and support worker relaxing together in a local park
STAY CONNECTED

Community Participation

Enjoy meaningful community experiences, build confidence and strengthen social connections through activities that reflect your interests and goals.

  • Community activities and outings
  • Social connections and friendships
  • Volunteering and local events
Explore Activities
WITH DIGNITY

Assistance with Personal Activities

  • Showering, dressing and grooming
  • Morning and evening routines
  • Your privacy respected
Explore Personal Care
A participant laughing with her support worker at home
Care with dignity and choice
Personalised support tailored to your needs, goals, culture, and everyday life. Discuss your objectives with us.

More ways we can help

Support for every part of the week

Beyond help at home, we support friendships, new skills, a place to live, time to rest and reaching the places you need to be. Every plan is different, and we will help you decide what fits.

With every support, you can expect: arrangements agreed with you in writing, support from people you come to know and regular reviews as your goals change.
  • 1 Combine supports in one plan
  • 2 Start small and add more later
  • 3 Change them as your goals change
01 Group & Centre Activities Friendship and enjoyment Explore shared outings and centre-based activities that suit your interests. Build friendships, try creative or practical activities and discuss the support you need to take part comfortably. View group activities →
02 Life Skills Development Growing independence Build practical skills for cooking, budgeting, travel and daily routines through hands-on practice. Choose the goals that matter to you and learn at a pace that feels manageable. Explore life skills →
03 Supported Independent Living (SIL) Living your way Explore day-to-day assistance with routines, personal care and household tasks in a shared or individual home. Discuss your goals, support needs and living preferences before agreeing to an arrangement. Explore SIL support (Supported Independent Living) →
04 Short Term Respite A break for everyone Discuss a planned short stay that considers your support needs, routines and preferences. Explore activities, accommodation arrangements and what is included before deciding whether the option suits you. Explore short term respite →
05 Transport Assistance Getting there Plan support for travel to appointments, work, study and community activities. Please let us know about your route, timing and access needs so we can discuss a suitable arrangement. Explore transport support →

Not sure where to start?

Let us discuss what matters to you. Please let us know about your goals, daily routines or where you need some additional support. Our team can help you explore a suitable next step. Speak with our team →
A participant and support worker chatting over coffee at a waterfront café

Who We Support

Supporting people, families and communities with care

We support people who need practical assistance, community connection, respectful communication and care that considers the whole person, including adults, young people, families, carers and people from culturally diverse communities across Brisbane.

Who We Support
A wheelchair user and support worker sharing a conversation in a riverside park.
01 People

People with disability

Support focused on dignity, choice, independence, inclusion and personal goals.

People with disability
A participant, family carer and support worker chatting together at home.
02 Families

Families & carers

Practical support that helps families and carers feel more confident and supported.

Families & carers

Key facts

What to know before you contact us

Where we work

Brisbane and surrounding communities. Ask us about your suburb.

Areas we serve →

Funding

NDIA-managed, plan-managed and self-managed plans. Rates are explained before you agree to anything.

Funding and fees →

Your first conversation

A no-obligation conversation about your goals, routines and the support that could fit.

What we cover →

When we reply

We aim to reply within one business day. Our office hours are Mon–Fri, 9:00am–5:00pm.

Contact us →

How support works

From your first call to your first visit, in four clear steps

You can start with a phone call or a short message, with no obligation to decide. We listen first, explain your options in plain language and agree everything with you before support begins.

What to expect Getting started guide
  1. 01 First contact

    Make contact your way

    Call, email, send a short form or ask your support coordinator to refer you. A member of our team replies.

    • We aim to reply within one business day
    • Family or advocate welcome
  2. 02 Conversation

    We listen first

    A relaxed, no-obligation conversation about your goals, routines, preferences and the people you want involved.

    • Phone, video or in person
    • Bring someone you trust to translate
  3. 03 Plan & agreement

    Agree the plan together

    We match workers to you, confirm times and costs within NDIS price limits and put it all in a clear service agreement.

    • Plain-language agreement
    • Discuss your plan management arrangement
  4. 04 Support begins

    Start well, then review

    We introduce your worker first, check in after the early sessions and adjust as your life and goals change.

    • Introductions before day one
    • Regular check-ins

Prefer to discuss it? Call 0433 723 511, Mon–Fri: 9:00am–5:00pm.

A participant and support worker choosing plants at a community garden, illustrating innovative community participation

Why choose us

A warm, professional approach to care and support

Support built on respect, safety and accountability.

Bright Heart Co is built around trust, dignity, clear communication and reliable support that respects the person first.

Registered NDIS providerQuality and safeguarding at the heart of every support.

Person-centred

We listen first and shape support around the person, their needs, routines, preferences and goals.

Respect & dignity

Every person deserves to feel safe, valued and understood. We respect each person’s right to dignity, choice and privacy.

Clear communication

We keep communication professional, simple and responsive. Feedback is welcomed and used to improve the way support is delivered.

Safe support practice

We value privacy, duty of care and safeguarding. Personal information is handled carefully, respectfully and securely.

Dignity · Choice · Respect. See how we keep support safe and accountable.

Quality & Safeguarding

Support in everyday life

What good support looks like, from morning to evening

A few everyday moments where the right support makes a difference. Choose a moment to see the support behind it.

A support worker and participant preparing a meal together in a sunny kitchen

At home Life Skills Development: learning by doing, at your own pace. Explore Life Skills Development

Every plan is different. These are examples of the support we provide.

Frequently asked questions

Your questions about Bright Heart Co

Find clear answers about NDIS support in Brisbane, referrals, funding and availability. Select a question below to see the answer.

01What support does Bright Heart Co provide?

Bright Heart Co provides personalised NDIS support in Brisbane, shaped around your goals, routines and choices. Explore Assistance with Personal Activities, Household Tasks, Community Participation, Group & Centre Activities, Life Skills Development, Short Term Respite, Supported Independent Living (SIL) and Transport Assistance.

The right combination depends on your needs. You might want help with a morning routine, practical skills at home or joining an activity. A service description does not confirm funding or availability. Contact us to discuss suitability, your plan where relevant, staffing requirements and current capacity before agreeing on support.

02How do I make a referral?

Contact Bright Heart Co through our referral form, by phone or email, or by requesting a callback. Participants, families, carers and support coordinators can enquire about NDIS support in Brisbane. If you are referring someone else, respect their consent and explain how they want to be involved.

Useful starting information includes the participant’s suburb, preferred contact method, goals and the support being considered. You do not need to settle every detail first. A referral begins a conversation; it does not confirm a booking. We discuss suitability, funding, worker requirements and availability before proposing an arrangement.

03Can family members or carers contact you?

Yes. Families, carers and trusted representatives can contact Bright Heart Co about NDIS support in Brisbane and possible next steps. The participant’s goals, consent and choices remain central. Let us know who they want involved and the role each person should have.

You can explain routines, communication preferences or what has changed recently. Ask about options that help the participant take part, such as a chosen supporter or questions in writing. Begin with your general enquiry; the team will explain what information and consent are needed before discussing an individual situation.

04Do you support NDIS participants?

Yes. Bright Heart Co is a registered NDIS provider, registration number 2196997. We provide NDIS support in Brisbane for NDIA-managed, plan-managed and self-managed participants, subject to suitability, relevant funding, our service scope and capacity. The official register independently lists our approved registration groups.

The NDIS guide to plan management options explains who pays providers and manages records. Ask about proposed charges, travel, schedules, cancellations and service agreements before deciding. Website information does not establish that your plan funds a service; confirm funding details with the people managing your plan before committing.

05How do I provide feedback or make a complaint?

Give feedback to Bright Heart Co through our feedback form, by email or by phone. Explain your concern and preferred contact method. You may involve someone you trust. Our Feedback & Complaints and Report a Concern pages explain the available contact pathways.

You can raise concerns about NDIS support in Brisbane directly with us or contact the NDIS Quality and Safeguards Commission on 1800 035 544. You do not have to rely only on a provider’s internal process. Ask how the concern will be handled and how you will be kept informed. In a life-threatening emergency, call 000.

06Where is NDIS support available in Brisbane?

Bright Heart Co is based in Coopers Plains, providing NDIS support in Brisbane and surrounding communities. Contact us about your suburb and the support you need. Our service-area page gives an overview; availability for each request must be confirmed.

Location, timing, travel and worker requirements affect which arrangement is practical. Please let us know where visits or activities would take place and any access or communication needs. Ask how travel charges and schedule changes would work before agreeing. A listed suburb or region does not guarantee that every service is immediately available.

07What happens in the first conversation?

Your first conversation with Bright Heart Co starts with your goals and what matters to you. You may be exploring NDIS support in Brisbane for yourself or helping someone else enquire. Bring questions about routines, activities, your suburb, preferred contact method and relevant funding.

You can include a family member, carer, support coordinator or trusted person of your choice. We discuss suitability, worker requirements and availability before you decide. Ask about services, schedules, charges, responsibilities and reviews. Read Your First Conversation and Funding & Fees beforehand if helpful, and take time to consider the next step.

A support worker from Bright Heart Co smiling with a participant

Still have a question?

Discuss it with us

A member of our team will answer, Mon–Fri: 9:00am–5:00pm.

Call 0433 723 511 Request a callback

Your next step

Find support for yourself, a family member or someone you care for

Choose the option that fits. Our team will listen, answer your questions and guide the next step with care.

Need support?

Please let us know what is needed and we will guide you through the options that fit.

Get support

Making a referral?

Share the participant’s details and consent through our referral form.

Make a referral

Have a question?

Call 0433 723 511, Mon–Fri: 9:00am–5:00pm, or ask us to call you back.

Request a callback