Transport Assistance
Transport assistance in Brisbane for appointments and community life
Journeys to appointments, activities and community commitments are easier to plan when the destination, timing, accessibility and communication needs are clear. Transport support can help the participant reach important places with less stress and uncertainty. Explore community participation or get support to discuss your travel goals.
At a glance
- Planned around your goals and routines
- Available across Brisbane
- NDIA-managed, plan-managed and self-managed plans
What good looks like
Signs transport support is working for you
Planned journeys and clear communication
Pickup times and travel arrangements are planned with you in advance.
Safe journeys
Access needs and safety are planned before travel. Mobility equipment, transfer needs, pickup points and travel risks can be discussed in advance.
More independence
Where wanted, you build skills to travel on your own. Support can include planning routes, timing and travel skills where this fits your goals.
Travel example
What it can look like
Travelling with confidence
For example, a participant might be driven to a medical appointment each month and practise travelling by bus to the shops with a worker until they feel ready to go on their own.
- 1 Appointments planned in advance
- 2 Public transport practised safely
- 3 Independence when you are ready
Example only. The right arrangement depends on the participant’s goals, circumstances, funding where relevant, suitability, availability and what Bright Heart Co can confirm.
Everyday support
Getting where you need to go
Transport assistance helps you reach appointments, activities and the community with support planned around your needs and, if that is a goal, help to plan routes and build travel confidence.
- Travel to appointments and activities
- Support entering and leaving venues
- Planning routes and timing
- Building confidence with public transport
Good to know
Funding, availability and your choices
Have the destination, timing, mobility or access needs and level of support in mind. We can explain what transport assistance can include and how it may be funded.
Questions? Call 0433 723 511
Your choices: Transport Assistance
Plan the whole trip, including access, timing and the difference between transport charges.
Tell the team how you prefer information about transport assistance to be explained and whether a chosen supporter should be involved with your consent. Ask what can be arranged before you proceed.
Understand your rights →Scope, funding and availability: Transport Assistance
Ask the team to explain transport scope, travel costs and funding fit in plain language before an arrangement is confirmed.
If it helps you decide, ask for the proposed transport assistance details, costs or service limits in writing.
Read Funding & Fees →Before you start
Before you ask about transport support
Transport Assistance: details to start with
You can begin with a brief summary. Start with the journey purpose, pickup and destination details, mobility needs and other travel arrangements. The team can ask for additional information only when it is relevant to transport assistance.
- Share the destination and appointment time
- Check vehicle and wheelchair access requirements
- Allow time for boarding and venue entry
- Ask about the worker support needed during travel
- Confirm fares, kilometre charges and waiting time
Transport Assistance: questions to discuss
Use these as a starting point. You can begin with the main question about transport assistance; the remaining details can be worked through with you.
- Which vehicles can you offer for my access needs?
- Can a worker assist me at the destination?
- What travel costs are proposed?
- What should I do if an appointment runs late?
Questions & answers
Frequently asked questions
These answers cover transport arrangements, costs and service boundaries. Contact the team if your own circumstances need a more specific response.
What trips can be discussed?
Transport support may relate to agreed appointments, activities or community participation where it fits the participant’s plan and service arrangement.
How are pickup times and locations agreed?
Pickup location, timing, destination, return arrangements and communication expectations should be clarified before the trip.
Are travel costs discussed in advance?
Any relevant travel or transport charges should be explained before the arrangement begins.
What if plans change on the day?
Changes should be communicated as early as possible so safety, timing and practical arrangements can be reviewed.
Keep exploring
Related supports
Supports that are often combined with this one.
Ready when you are
Choose your next step
Plan transport assistance around the journeys that matter to your everyday life.
Speak with our team: 0433 723 511. Mon–Fri: 9:00am–5:00pm, excluding public holidays.