Funding & Fees
NDIS funding and fees should be clear before support begins
Before NDIS support begins, ask for a clear explanation of funding and fees, including the six points listed below. Check the current official NDIS pricing information and ask for a written explanation of your proposed service rates. You can also explore what a service agreement should cover and how to use your NDIS plan.
At a glance
- Rates and proposed extras explained
- Plan management and relevant price rules
- Invoices checked against the agreement
- How your plan is managed
- What the service agreement covers
- The proposed rate and any applicable price limit
- Travel and cancellation conditions
- How invoices or claims will be presented
- How changes to the arrangement will be handled
Overview
In this guide
The main points, in plain language. Each one is explained further down the page.
Overview
How your plan is managed
Clarify whether your supports are National Disability Insurance Agency (NDIA)-managed, plan-managed, self-managed or paid through another agreed arrangement, because this affects how invoices and provider payments are handled.
Not sure where this fits in your plan?
Our team can discuss it with you, your family or your support coordinator. There is no obligation, and we use plain language.
Your service agreement
The service agreement should explain the supports being arranged, responsibilities, schedule, communication, changes, cancellations and how either party can review or end the arrangement.
Rates and price limits
Applicable rates should be explained before services begin. Where NDIS price limits apply, check the current official pricing arrangements rather than relying on an outdated price list.
View NDIS price limits →Travel, cancellations and other conditions
Ask when provider travel, participant transport, cancellations, work completed away from your visit (such as agreed support planning) or other charges may apply so the circumstances are understood before support is delivered.
Invoices and service records
Invoices should identify the support delivered, date or period, quantity or duration and other information needed for the participant, plan manager or funding arrangement to understand the charge.
When plans or support needs change
If funding, goals, schedule, location or support needs change, raise it early so the service agreement and practical arrangement can be reviewed before misunderstandings develop.
Funding & fees
Ask for the whole cost picture
Before agreeing, discuss the rate, expected hours, timing, travel and any other permitted charges. A maximum NDIS price is not the same as a personalised quote or a guarantee that a particular support is funded.
- Request the applicable rates in writing.
- Check which extra costs are included or separate.
- Ask how the arrangement affects your available funding.
Current NDIS maximum prices apply to NDIA-managed and plan-managed supports where the pricing schedules apply. Self-managed participants can negotiate prices. Check the current rules and proposed rate for your arrangement; a price limit is not a quote or a funding approval.
Funding & fees
Check an invoice against the agreed service
Understand proposed support charges and how they would be paid before agreeing.
If a charge looks unfamiliar, compare the date, type of support, duration, rate and any travel or cancellation entry with your agreement. Ask for an explanation before the issue becomes harder to resolve.
- 1 Keep the invoice and relevant service details.
- 2 Discuss concerns with the team or plan manager.
- 3 Use the feedback pathway if the explanation does not resolve the concern.
How it works
Official information and independent pathways
These external resources can help you check current guidance. Individual funding and support decisions depend on your circumstances.
Funding example
What it can look like
How a charge is explained
For example, before you agree to support, we explain the hourly rate, any travel charges, how cancellations work and how invoices are sent to you or your plan manager.
- 1 Rates explained up front
- 2 Travel and cancellations clear
- 3 Invoices easy to check
Example only. The right arrangement depends on the participant’s goals, circumstances, funding where relevant, suitability, availability and what Bright Heart Co can confirm.
Good to know
Your choices, funding and availability
Have your plan management type and the supports you are considering ready if you know them. We can explain pricing, travel, cancellations and what must be confirmed before services begin.
Questions? Call 0433 723 511
Your choices: Funding & Fees
Understand proposed support charges and how they would be paid before agreeing.
Tell the team how you prefer information about funding and fees to be explained and whether a chosen supporter should be involved with your consent. Ask what can be arranged before you proceed.
Understand your rights →Scope, funding and availability: Funding & Fees
Ask whether these charges are subject to NDIS price limits. The team can explain current pricing, extra charges and how your plan is managed in plain language before an arrangement is confirmed.
Ask whether provider travel will be charged to your plan. If it helps you decide, ask for the proposed rates, costs or service limits in writing.
Read Using Your NDIS Plan →Our promise
What you can expect
Explained up front
Rates and terms are in your agreement before support starts.
Easy to check
You can see what was delivered and claimed.
No surprises
Changes to costs are discussed before they happen.
Questions & answers
Frequently asked questions
These answers cover NDIS pricing, plan management and written cost information. Contact the team if your own circumstances need a more specific response.
Cannot see your question? Ask our team →
Do you publish one fixed price list for every support?
No. The applicable rate can depend on the support, timing, funding context and current NDIS pricing requirements. We recommend confirming the specific arrangement before support begins.
What is a service agreement?
A service agreement records the supports and practical terms you and the provider have agreed to, including responsibilities, schedule, communication, charges and how changes or cancellations are handled.
Does the way my NDIS plan is managed affect invoicing?
Yes. NDIA-managed, plan-managed and self-managed arrangements can involve different invoicing and payment processes. The team can explain how the proposed support will be invoiced before it starts.
What if my funding or support circumstances change?
Please let us know as early as possible. The service schedule, agreement, support level or funding expectations may need to be reviewed so the arrangement remains clear and workable.
Keep exploring
Related guides
Use these links for related information about NDIS pricing, plan management and written cost information.
Ready when you are
Choose your next step
Ask us to explain the funding, service agreement or pricing detail that matters to your situation.