Accessibility statement
Accessible information supports choice, independence and equal access
People should be able to find, understand and use Bright Heart Co information in ways that work for them. We aim for pages that resize for phones and zoom, visible keyboard focus, reduced motion and clearly labelled forms. If you encounter a barrier, ask us about another practical way to access the information.
Readable and responsive
Clear structure, readable text and layouts that adapt to phones, tablets and zoom.
Keyboard and assistive technology
We aim to make menus, forms and controls usable with a keyboard and assistive technology. Please report any barrier you encounter.
Report a barrier
Please let us know what is hard to use. We will review the barrier and, where reasonably possible, seek a practical fix or another usable way to provide the information.
About this policy
We aim for WCAG 2.2 Level AA and test every major update. Accessibility is ongoing work, so your feedback matters.
Bright Heart Co policy
Bright Heart Co Accessibility
Bright Heart Co aims to make our website and online information readable, navigable and usable for people with different access needs. This statement explains our accessibility approach, the features available to visitors, alternative access options and how to report an accessibility barrier. Use the table of contents to go straight to the topic you need.
- Last updated: 7 October 2026
- Bright Heart Co Pty Ltd
- ABN 84 694 169 803
- Queensland, Australia
Key points
- We aim to meet WCAG 2.2 Level AA across the website.
- We design pages to support keyboard use, assistive technology and zoom, and review barriers identified through testing and feedback.
- Motion can be paused, and reduced-motion settings are respected.
- Please let us know about any barrier, and we will look for another usable way to provide the information.
Part 1 of 6
Our commitment
Our accessibility commitment and the standard we aim for.
1. Our accessibility commitment
Bright Heart Co aims to provide online information and contact pathways that people can use in different ways, including people with disability, older people, people using assistive technology, people with temporary impairments and people accessing the website on small screens or slower connections.
We treat accessibility as part of respectful communication, participant choice and equal access to information.
2. Accessibility standard and target
Bright Heart Co designs and reviews this website with the Web Content Accessibility Guidelines (WCAG) 2.2 in mind and aims towards Level AA outcomes where reasonably applicable. WCAG provides internationally recognised guidance for making digital content more perceivable, operable, understandable and robust.
Accessibility is an ongoing process. Different browsers, devices, assistive technologies and third-party services can affect the final experience, so we also rely on practical testing and feedback from users.
Part 2 of 6
Using the website
Layout, keyboard and focus, menus, headings, text size, colour, links, images, icons and motion.
3. Responsive design and reflow
The website is designed to adapt across phones, tablets, laptops and larger screens. Content should reflow so that ordinary information can be read without unnecessary horizontal scrolling.
If a page does not reflow properly when you enlarge text, zoom the page or use a small screen, please let us know so the barrier can be reviewed.
4. Keyboard access
Important navigation, links, buttons, forms and tabs are intended to be usable without a mouse. Keyboard users should be able to move through interactive controls and activate them using standard keyboard commands.
If you encounter a control that cannot be reached or operated from the keyboard, please report the page and the action you were trying to complete.
5. Visible keyboard focus
The website provides visible focus indicators so keyboard users can identify which link, button or field is active. We also aim to prevent fixed or overlay content from obscuring the element that currently has focus.
6. Navigation and mobile menus
Navigation is designed so that links remain understandable and submenu choices can be opened and closed on smaller screens. Menu controls communicate their state to assistive technologies where appropriate.
If the main navigation does not take you directly to the information you need, the Sitemap and Contact pathways provide additional ways to continue.
7. Page structure and headings
Pages use consistent structural regions and headings to help visitors scan content and to support people who navigate by landmarks or heading level with a screen reader. A skip link is provided so keyboard and screen-reader users can move past repeated navigation to the main page content.
8. Text size, zoom and readability
Bright Heart Co uses responsive text, spacing and controlled line lengths to support readability. Visitors should be able to enlarge browser text or zoom the page while retaining access to essential information and controls.
Important information is not intended to depend only on text embedded inside an image.
9. Colour and contrast
Core text, buttons and interface elements are designed with colour contrast in mind. Important information is not intended to rely on colour alone; labels, text, icons, borders or other visual cues are used where additional meaning is needed.
10. Links, buttons and touch targets
Links and buttons are intended to use clear labels that describe their action or destination. Important controls are designed with practical clickable or tappable areas so they are easier to use on touch screens and for people with reduced dexterity.
11. Images and alternative text
Meaningful images are intended to include alternative text that communicates their relevant purpose or information. Decorative images should be hidden from screen readers so they do not repeat information.
If an image contains information that is not available in another accessible form, contact Bright Heart Co and ask for the information in an alternative format.
12. Icons and non-text controls
Where an icon is decorative, nearby visible text provides the meaning. Where an icon is used as the main control, the control is intended to have an accessible name so its purpose can be understood by assistive technology.
13. Motion and reduced-motion preferences
Animation is used selectively and is not required to understand essential content. The website responds to reduced-motion preferences where supported so non-essential movement can be limited or disabled.
Essential information remains available when motion is reduced.
14. Hero slideshow and rotating content
Where the website uses rotating hero content, visitors can use manual controls and a pause/play control. Content that is not currently visible is intended to stay out of ordinary keyboard navigation until it becomes active.
Reduced-motion preferences are taken into account so visitors are not required to experience unnecessary automatic movement. The moving news line under the main image on the home page has its own pause button, and it does not move at all when your device asks for reduced motion. Contact, complaint, concern and policy pages use a still image with no slideshow.
Part 3 of 6
Forms and contact
Form instructions and errors, contact options and browser privacy guidance.
15. Forms and instructions
Bright Heart Co forms use visible labels and identify required information. Where practical, fields use appropriate input types and include clear instructions, privacy information and communication choices.
You can also let us know about accessibility or communication preferences where a form provides that option.
16. Form errors and confirmation messages
When a form contains an error, the website aims to identify the field that needs attention and provide a written explanation of what should be corrected. Error information is not intended to rely on colour alone.
After a successful submission, a visible confirmation is provided. Some sensitive complaint, referral or risk information may not be automatically restored after an error because we aim to avoid unnecessary retention of sensitive narrative information.
17. Contact pathways
The Contact page has six tabs: support enquiry, referral, general enquiry, feedback, complaint and concern. Referrals, callback requests and safety concerns also have dedicated pages. You can contact the team by telephone or email if a form is difficult to use.
18. Browser privacy controls
This theme has no cookie-settings panel. Browser privacy controls can be used to manage cookies and local storage. If these controls are difficult to use, contact us for help finding relevant guidance.
Part 4 of 6
Assistive technology and content
Screen readers, clear language, documents, third-party tools and compatibility.
19. Screen readers and assistive technologies
The website uses standard HTML structure and accessibility information to support screen readers and other assistive technologies. This includes relationships for navigation, tabs, dialogs and dynamic form-status messages where needed.
Because assistive technologies and browsers can behave differently, please report anything that is confusing, missing or difficult to operate in your setup.
20. Clear language and predictable interaction
Accessibility also includes understanding. Bright Heart Co aims to use direct headings, plain explanations, consistent navigation and visible next steps. Important pathways such as Contact, Feedback & Complaints, Report a Concern and Get Support are kept distinct so visitors can choose the action that best matches their situation.
Where an NDIS or service term may be unfamiliar, supporting context is provided on the relevant page wherever reasonably possible.
21. Documents, downloads and alternative formats
When Bright Heart Co provides PDFs, Word documents or other downloads, we aim to make important information accessible and to avoid relying on inaccessible scanned images for essential participant information.
If a document is difficult for you to use, contact us and request the information in another practical format. Where reasonably possible, we will provide an alternative way to access the essential information.
22. Third-party tools and external services
Some external tools or services may have accessibility limitations outside the direct control of Bright Heart Co. Examples can include maps, video players, scheduling tools, social-media content or external documents.
Where a third-party service creates a barrier to essential information or an important action, contact us so we can discuss another practical way to provide the information or complete the step where reasonably possible.
23. Browser, device and assistive-technology compatibility
The website is designed for current mainstream browsers and responsive devices. Exact presentation and interaction can differ between browsers, operating systems, accessibility settings and assistive technologies.
If you experience a compatibility problem, you may let us know the browser, device or assistive technology involved if you are comfortable doing so. You do not need to provide disability or medical information simply to report a website barrier.
Part 5 of 6
Improvement and reporting a barrier
How we keep improving, how to report a barrier, known limitations and how we check.
24. Ongoing accessibility improvement
Accessibility is an ongoing goal. If a page, form or document creates a barrier, please tell the team what you were trying to do, which page you were using and what happened. This statement is not a claim of independently certified conformance.
25. Reporting a barrier or requesting alternative access
If something on the website is difficult to read, navigate, understand or operate, please let us know which page you were using, what you were trying to do and what happened. If you are comfortable, you can also let us know the browser, device or assistive technology involved.
Email contact@brightheartco.com.au or use the Contact page. We will review the issue and, where reasonably possible, provide another way to access essential information while the barrier is investigated. Accessibility concerns can also be raised through our feedback and complaint pathways.
26. Known limitations
Some older documents and third-party tools may not yet meet our accessibility target.
If you find content you cannot use, contact us. We will review the issue and, where reasonably possible, look for another usable way to provide the information.
27. How we check accessibility
Pages are checked with automated testing tools and manual keyboard and screen-reader checks before major updates.
Automated checks cannot find every barrier, so feedback from people using the site is essential.
Part 6 of 6
Communicating with us and accountability
Accessible communication, translation support, Easy Read, meetings, response times, escalation, responsibility and review.
28. Accessible communication with the team
You can contact us by phone, email or online form and ask us to use the method that suits you best.
Let us know if you need extra time, a support person or a particular communication style.
29. Translation and communication support
You are welcome to bring an interpreter you trust, or a family member who can help to translate, to any conversation with us. You can also use the Translating and Interpreting Service (TIS National).
Please let us know your preferred language when you contact us. For an immediate TIS phone interpreter within Australia, call 131 450. Ask Bright Heart Co which booking arrangements and costs apply to your conversation.
30. Easy Read and plain language
We aim to write in plain language and can prepare simplified summaries of key information on request.
Ask us if you would like information explained differently.
31. Meetings and physical access
If we meet in person, let us know about any access needs so we can choose a suitable place.
Ask which phone, video or in-person meeting formats can be arranged for your conversation.
32. How quickly we respond to barriers
We aim to acknowledge accessibility feedback within one business day and to provide an alternative format promptly.
Fixes to the website are prioritised by how much they affect people’s ability to obtain information.
33. If you are not satisfied
If our response does not resolve the barrier, you can make a complaint through our Feedback & Complaints page.
You can also contact the Australian Human Rights Commission about disability discrimination.
34. Who is responsible
Bright Heart Co’s management team is responsible for website accessibility.
Content editors are guided to use headings, alt text and plain language for every update.
35. Review of this statement
This statement is reviewed at least once a year and after significant website changes.
The date of the latest review is shown at the top of this page.
Questions
Frequently Asked Questions
Can I use the whole website with a keyboard?
The website is designed for keyboard use. Press Tab to move through links, menus, buttons and form fields, Enter to activate links and buttons, and Escape to close menus. A visible focus outline shows where you are, and a “Skip to main content” link appears first.
Can I stop the moving hero images and animations?
Yes. The home slideshow has a pause button, and if your device is set to reduce motion, slideshows and animations stop automatically.
Can I make the text bigger?
Yes. You can zoom in or increase your browser’s text size, and pages are designed to reflow into a single column. If anything is cut off, please let us know.
Can I obtain information in another format?
Ask what formats can be provided, including plain language, large print or a phone conversation. You are welcome to bring an interpreter you trust, or a family member who can help to translate. Easy Read availability needs to be checked with the team.
What should I do if something is hard to use?
Please let us know the page and what happened by phone or email. We aim to acknowledge accessibility feedback within one business day and discuss another way to access the information while the barrier is reviewed.
For accessibility enquiries call 0433 723 511, Mon–Fri: 9:00am–5:00pm. We aim to acknowledge enquiries within one business day. Ask about plain-language summaries or another usable format; availability is checked individually. Keep a private copy of long answers if useful. Typed text is kept after a form error, but a page reload or a submission without JavaScript may not keep it.
Version and review history
- 7 October 2026: Content and accessibility review completed.
- 3 October 2026: Sections reviewed and expanded, with a summary and response times added.
- 2 October 2026: First published on the Bright Heart Co website.
Questions about this page can be sent to contact@brightheartco.com.au.