Families & Carers
Support for families and carers in Brisbane, with participant consent at the centre
Support for families and carers in Brisbane recognises their continuity, practical knowledge and reassurance, especially when circumstances change. Their involvement works best when consent, privacy, decision-making authority and the participant’s own choices are clear. Support should also help family relationships stay sustainable, so that responsibility does not fall on the same people alone. Families and carers can explore who we support and how to get started, with the participant's consent and preferences guiding each step.
At a glance
- Participant decisions at the centre
- Consent for family updates
- Practical routines and planned breaks
For a planned break, read about Short Term Respite and ask the team which suitable arrangements can currently be offered.
Before you start
Before your first conversation
Bring the participant’s goals, consent and the questions your family or caring network needs answered. We can clarify roles without taking decision-making away from the participant.
Questions? Call 0433 723 511
Families & Carers: details to start with
You can begin with a brief summary. Start with the participant’s consent, decision-making authority, communication preferences and the supporter role requested. The team can ask for additional information only when it is relevant to family and carer involvement.
- Check the participant’s consent to share information
- Identify your role and any legal authority
- Agree contact and update preferences
- Discuss routines that affect the household
- Ask about support options for a planned break
Questions to ask our team
Use these as a starting point. You can begin with the main question about family and carer involvement; the remaining details can be worked through with you.
- Who should our family contact about Bright Heart Co support?
- What updates can we receive with consent?
- How can we raise a concern about changing needs?
- Which Short Term Respite arrangements can you confirm?
Questions & answers
Frequently asked questions
These answers cover participant authority, consent and supporter communication. Contact the team if your own circumstances need a more specific response.
Can I ask questions before making a decision?
Yes. You can discuss the information on this page, ask about suitability and take time to decide whether the proposed arrangement meets your needs.
Can someone help me with the conversation?
You can choose to involve a trusted supporter or advocate. The team may need to confirm consent or legal authority before sharing personal information.
How do I check current availability?
Contact the team with your suburb, the support you are considering and preferred days or times. Availability is confirmed individually rather than through the website.
Keep exploring
Related information
Supports and information that are often helpful.
Ready when you are
Choose your next step
Create clearer communication with families and carers while keeping participant choice central.
Prefer to speak with someone directly?
Arlene OnyejekweDirector · 0433 723 511 Joseph IfeanyiService Manager · 0420 702 574Speak with our team: 0433 723 511. Mon–Fri: 9:00am–5:00pm, excluding public holidays.
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