Quality & Safeguarding
NDIS quality and safeguarding in everyday practice
Quality and safeguarding work best when dignity, privacy, consent, participant voice and clear accountability reinforce one another. This page brings together the standards participants should expect and the feedback, complaint and concern pathways available when something needs attention. You can also contact the NDIS Quality and Safeguards Commission directly on 1800 035 544. Learn about your NDIS rights or report a concern through our dedicated pathway.
At a glance
- Registered NDIS provider
- Brisbane & surrounding communities
- Speak with a member of our team
The NDIS Practice Standards describe quality and safety requirements for registered providers. See the NDIS Quality and Safeguards Commission for current standards and independent complaint information. Our forms aim to acknowledge complaints within two business days. Ask who will review your issue and when the next update can be provided.
Before you start
Questions to ask us
Ask how risks are identified, incidents are handled and feedback reaches the people responsible for improvement. You can also involve a trusted person or independent advocate.
Questions? Call 0433 723 511
Quality & Safeguarding: details to start with
You can begin with a brief summary. Start with the safety concern, incident, safeguard or governance question you need addressed. Our team will ask for additional information only when it is relevant to quality and safeguarding.
- Ask how your consent is recorded
- Check the agreed boundaries of support
- Know who receives a complaint
- Use emergency services for immediate danger
- Ask for independent help when you need it
Questions to ask our team
Use these as a starting point. You can begin with the main question about quality and safeguarding; the remaining details can be worked through with you.
- Who reviews a concern about my support?
- How will I receive updates on a complaint?
- Can an advocate help me raise an issue?
- When might an incident be reported to the NDIS Commission?
Questions & answers
Frequently asked questions
These answers cover safeguards, incidents and quality oversight. Contact the team if your own circumstances need a more specific response.
Cannot see your question? Ask our team →
How can I raise a concern?
Use the Report a Concern or Feedback & Complaints page, call the team, or use another communication method that is accessible to you.
What if there is immediate danger?
Call 000 for emergency assistance. Bright Heart Co is not an emergency service.
Can someone independent help me? You can ask an advocate to help you raise an issue and use the NDIS Commission complaints pathway. Ask the team who will review your complaint and when an update can be provided.
Keep exploring
Keep exploring
Use these links for related information about safeguards, incidents and quality oversight.
Supports we provide
Bright Heart Co provides supports in the following areas.
- Assist-Life Stage, Transition
- Accommodation/Tenancy
- Assist-Personal Activities
- Innov Community Participation
- Assist Access/Maintain Employ
- Development-Life Skills
- Therapeutic Supports
- Assist Personal Activities High
- Daily Tasks/Shared Living
- Household Tasks
- Community Nursing Care
- Participate Community
- Group/Centre Activities
Ready when you are
Choose your next step
Understand your rights, safeguards and the pathways available when something needs attention.
Prefer to speak with someone directly?
Arlene OnyejekweDirector · 0433 723 511 Joseph IfeanyiService Manager · 0420 702 574Speak with our team: 0433 723 511. Mon–Fri: 9:00am–5:00pm, excluding public holidays.